How Can I Check My Order Status?
You can check your order status in My Account or review the order emails we send to the email address you used at checkout.
Check your order status in My Account
If you placed your order using a customer account:
- Go to My Account on our website and sign in.
- Select Orders to see your order history.
- Find your order and check its current status.
- Select View to open the order details.
Make sure you sign in to the account you used when placing your order.
What if I checked out as a guest?
If you placed your order without signing in, check your order confirmation email and any subsequent order emails.
If you need an update, contact our support team with your order number and the email address you used at checkout. You can find your order number in your confirmation email.
Check your order confirmation email
We send an order confirmation email after you place your order. It contains your order number and purchase details. Check your latest order email for any updates we have sent.
If you cannot find your confirmation email, check your spam or junk folder and search your inbox for Aline3D
Your confirmation email records your purchase. It does not mean your order has already been shipped or delivered.
What does my order status mean?
| Order status | What it means |
|---|---|
| Pending payment | Your order has been received, but payment has not yet been confirmed. |
| On hold | Your order is awaiting payment confirmation or review. |
| Processing | Your payment has been received, and your order is awaiting fulfilment. |
| Completed | Your order has been marked as fulfilled. This status does not confirm delivery. |
| Cancelled | Your order has been cancelled. |
| Refunded | Your order has been marked as fully refunded. |
| Failed | Your payment failed or was declined. |
Why is my order still processing?
Processing means your payment has been received, but your order has not been send out to our shipping partner. This can take 3 to 5 business days.
If your order is taking longer than the processing time, you can contact us to get an update on your order.
Need help checking your order?
Contact us with your order number and checkout email address. If you do not have an order number, include your name and the approximate date of your purchase so we can help locate your order.